"Licensor" means Unitere Ltd, a company registered in England and Wales (Company No. 15484447).
"Licensee" means the bodyshop business entity that has subscribed to the Software and whose authorised users access it.
"Software" means the Freedom Performance Tracker web-based application, including all updates, enhancements, and documentation.
"Subscription Plan" means the tier selected by the Licensee (Trial, Starter, Professional, or Enterprise) which governs the features and usage limits available.
"Authorised Users" means employees and contractors of the Licensee who are granted access credentials by the Licensee.
Subject to the terms of this Agreement and payment of the applicable subscription fee, the Licensor grants the Licensee a limited, non-exclusive, non-transferable, revocable licence to access and use the Software via the hosted platform, and to allow Authorised Users to use the Software solely for the internal business operations of the Licensee.
This licence does not include any right to sublicense, resell, or make the Software available to third parties.
The Licensee shall not:
The Software and all intellectual property rights therein are and shall remain the exclusive property of the Licensor. This Agreement does not transfer any ownership rights to the Licensee. All feedback or improvement ideas provided by the Licensee may be used by the Licensor without restriction or compensation.
The Licensor reserves the right to update, modify, or discontinue any aspect of the Software at any time. Where a material change affects core functionality, the Licensor will provide at least 14 days' written notice via the registered account email address.
THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE". THE LICENSOR MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. The Licensor does not warrant that the Software will be uninterrupted or error-free.
The Licensor's total aggregate liability shall not exceed the total subscription fees paid by the Licensee in the three months immediately preceding the event giving rise to the claim. The Licensor shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profit or loss of data.
This Agreement commences on the date of account activation and continues until terminated. Either party may terminate with 30 days' written notice. The Licensor may terminate immediately upon material breach, non-payment, or fraudulent use. Upon termination the Licensee must cease all use of the Software.
This Agreement is governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.
| Plan | Monthly Fee | Features |
|---|---|---|
| Trial | £0 for 14 days | Full Professional access during trial period |
| Starter | £295/month | Daily Entry, Dashboard, History, BMS Import |
| Professional | £395/month | All Starter features plus Performance Analytics, AI Insights, Work Provider Analytics |
| Enterprise | POA | Multi-site dashboard, dedicated account manager, priority support |
Annual subscriptions receive a 10% discount on the monthly rate. All prices exclude VAT where applicable.
Subscription fees are billed monthly in advance on the billing day agreed at signup. Payment is due within 14 days of invoice. The Licensor accepts payment by bank transfer or credit/debit card via Stripe.
Late payment interest accrues at 8% per annum above the Bank of England base rate from the due date.
| Day | Action | Charge |
|---|---|---|
| Day 1 | Invoice issued | — |
| Day 15 | Reminder email + late payment interest begins | Interest at 8% p.a. above BoE base rate |
| Day 15 | Account suspended | £50 + VAT reinstatement fee |
| Day 31 | Agreement terminated | Full remaining Minimum Term balance immediately due |
Unless otherwise agreed in writing, subscriptions are subject to a 12-month minimum term commencing from the date of trial activation. Early termination results in the full remaining balance of the Minimum Term becoming immediately payable.
All new accounts are subject to a 14-day free trial. The trial provides full Professional-level access. At the end of the trial period the account will revert to the selected subscription plan. No charge is made during the trial period. The Licensor reserves the right to withdraw trial access at any time.
Subscription fees are non-refundable except where required by applicable law. Where the Licensor terminates the Agreement other than for breach, a pro-rata refund of prepaid fees for unused days in the current billing period will be issued.
Neither party shall be liable for any failure or delay in performance resulting from circumstances beyond their reasonable control, including acts of God, government action, internet outages, cyberattacks, or natural disasters.
This Agreement is governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.
Personal Data is processed solely to provide and operate the Freedom Performance Tracker platform. The Processor will not process Personal Data for any other purpose without the prior written instruction of the Controller.
The Processor shall:
| Sub-Processor | Purpose | Location |
|---|---|---|
| Supabase Inc. | Database, authentication, storage | EU / UK |
| Cloudflare Inc. | Hosting, CDN, edge functions | Global (EU PoP) |
| Resend Inc. | Transactional email delivery | EU |
| Stripe Inc. | Payment processing | EU / UK |
| Anthropic PBC | AI features (Claude API) — no PII transmitted | US (SCCs in place) |
Where the Controller receives a request from a Data Subject exercising their rights under UK GDPR (access, erasure, rectification, portability, restriction, or objection), the Processor will provide reasonable assistance within applicable statutory timeframes. Data Subject rights requests should be directed to support@unitere.co.uk.
In the event of a Personal Data breach, the Processor will notify the Controller without undue delay and no later than 72 hours of becoming aware, providing: the nature of the breach, categories and approximate number of Data Subjects affected, likely consequences, and measures taken to address it. The Controller is responsible for notifying the ICO and affected Data Subjects where required.
Upon termination of the subscription: active account data will be retained for 30 days to allow data export; after 30 days Personal Data will be permanently deleted from production systems; backup copies may persist for up to a further 30 days before full deletion. Earlier deletion may be requested at support@unitere.co.uk.
Personal Data is primarily stored on servers located in the United Kingdom or European Economic Area. Where data is transferred to Sub-Processors outside these regions (e.g. Anthropic for AI features), the Processor ensures appropriate safeguards are in place including Standard Contractual Clauses approved by the ICO. No personally identifiable information is transmitted to AI Sub-Processors.
This DPA is governed by the laws of England and Wales and shall be interpreted in accordance with UK GDPR and the Data Protection Act 2018.